Privacy Policy

  1. What About the Data Protection Policy
    • This May, 25th of 2018, the most important change in data privacy regulation in 20 years will take place. This is the EU General Data Protection Regulation (GDPR). It will come in to replace the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe.
  2. Who Processes Your Personal Data
    • Whelp bvba
    • Registered office at Place Sainte Gudule 5, 1000 Brussels, Belgium.
    • Company number : 684.563.246
    • VAT-number : BE684.563.246
    • E-mail : [email protected]
    • We are the «controller» for the processing of your personal data.
  3. What type of Information Does Whelp Collect and Process
    • Booking information
      • In order to use the Platform for the purpose of booking IT support at home, you are required to enter certain information about yourself. The following information is obligatory:

        First and last name;

        Address of job;

        Email address;


        Your booking details are not visible to third parties.

    • Surveys
      • By taking surveys you submit information about yourself, such as your vacation habits. In submitting this information you can also provide us with so called sensitive personal data, such as information about your health. We will use this information only if you have given your explicit consent, by clicking the submitting button.
    • Payment Details
      • In order to handle your payment Whelp offers you multiple payment options, such as credit cards and bank transfer methods. The available payment methods may vary from time to time.

        Whelp and/or its third party payment providers ask(s) for your payment details in order to process your payment. The requested information will depend on the payment option you have chosen. This information may include your name, bank account number or credit card number. Whelp uses this information solely to process your payment. Whelp, however, cannot influence the third party payment providers; they shall process your payment details in accordance with their own privacy policy.

        The Website may contain hyperlinks which take you to the website or application of a third party, such as social media sites. Whelp has no authority over the services and/or websites of third parties to which is linked. It therefore may be the case that for the use of those services and/or websites of third parties another privacy statement is applicable. This Privacy Statement is exclusively applicable to the personal data that is obtained through the Platform of Whelp. Whelp does not accept any responsibility or liability for the (use and/or content of the) services and/or websites of third parties.

    • Automatically Generated Content
      • Whelp requires certain information in order for the Platform to work as optimally as possible (for example, to display Content correctly and to keep the Platform secure). That is why Whelp automatically collects generated data about your use of the Platform. This information consists of your IP address (an unique number, which makes it possible to recognize your device) and your location.

        In so far as Whelp uses this information, the data is not connected to your name or other personal data.

  4. Cookies
    • When using the Platform, various cookies are saved on your computer and/or mobile device and/or tablet (“Peripherals”), which can then be accessed. Cookies are small pieces of information (in the form of text) that a server sends to the browser (such as Internet Explorer or Firefox) with the intention that the browser sends this information back to the server the next time a user makes use of the Platform. Cookies of Whelp cannot damage your Peripherals or the files saved on it.

    • First party cookies

      When you use the Platform, first party cookies are saved on your Peripherals. First party cookies are made by or for Whelp and are stored on your Peripherals by Whelp and only Whelp has access to these cookies. Such cookies are used by Whelp in order to enhance your Platform experience, for example, to remember your login information and your language settings.

      You can configure your browser so that you do not receive any cookies the next time you use the Platform. However, it is possible that you will no longer be able to make full use of the Platform.

  5. For What Purpose Will Whelp use Information About you
    • Whelp may use your personal information for the following purposes:

      To provide its services and to allow you to use the Platform;

      To allow your Content to be viewed by other Users and Partners in relation to the Platform;

      To communicate with you about the Platform, including promotions, offers, etc;

      To configure the Platform to your wishes and needs;

      To generate statistical data and to use this data for research purposes.

      Whelp wishes to inform you on the developments of its Platform. Therefore, if there is a change or an update to the Platform, Whelp will inform you thereof. Also Whelp will inform you on its promotions and other news. If you do not wish to receive emails of Whelp, you can opt-out in every email that Whelp sends you.

    • Use by third partiesWhelp will not provide your personal data to third parties for commercial purposes, unless you have given your explicit consent to do so. Whelp will only provide your personal data to third parties if it is obliged to do so on account of national or international laws, case law and/or regulations, if Whelp considers it necessary to do so in defense of its own rights, if this is necessary for (the improvement of) providing the Platform to you or if you have given your informed and specific consent to do so.
  6. How Does Whelp Protect Your Personal Information
    • Whelp takes appropriate technical and organizational measures to protect your (personal) information against loss or any form of unlawful use.
  7. Viewing, Changing and Deleting your Data
    • If you wish to know what information Whelp has collected about you, then you can send a request for information on your personal data to: [email protected]. Whelp will respond to your request as soon as possible, but in any case within 4 weeks.

      If you then wish Whelp to modify or delete your personal data, you may send another request thereto. Whelp shall respond within 4 weeks to such a request. If Whelp decides to deny your request, it shall inform you on the grounds of this decision.

      Whelp will retain your personal data as long as needed to provide the Platform to you, to resolve disputes, enforce agreements or comply with any legal obligations.

  8. Can this Privacy Statement be Changed?
    • It is possible for the Privacy Statement to be amended in the future. That would then be mentioned on this page, so it is recommended to regularly have a look at this page.
  9. Questions?

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